Resume - KMO.NAME - Kevin O'Neill - SharePoint Technology Writer, IT Services Manager, IT Training, SharePoint Online, SharePoint, Agile, Scrum, Project Manager, AI, Copilot, Freelance Consulting, Freelance Web Developer, Tutor, Technology Tutorials, Pittsburgh, PA, Canonsburg, PA, Southpointe

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KEVIN O'NEILL
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Education Computer Skills Programming Languages Databases Writing Skills Experience Certificates Achievements Organizations Links Copywrites Owned Published Works Sites I Contribute To

Education:
Marist College, Poughkeepsie, NY
MSCS-Computer Science and Information Systems May 2000
BA-Communications/Journalism with Minor in Music May 1995

Computer Skills: IBM, Macintosh, Linux & UNIX literate

Enterprise Technical Knowledge: Windows 11 to Windows 95, Office 365, SharePoint 2019-2003, Qumu, MS-Teams, MS-Planner, MS-Power Automate, MS-PowerApps, PowerBI, Yammer, ServiceNow, ScienceLogic, xMatters, Splunk, Azure DevOps, AI, Copilot, VersionOne/Team Forge, Microsoft Dynamics CRM, ShareGate, MetaLogix (Content Matrix, ControlPoint), Netapp for SharePoint, Windows 2016 to NT Server, Active Directory, IIS, WordPress, GUI design, Mainframe knowledge, Interwoven Teamsite/Open Deploy/Data Deploy, Hubbard One, Interaction CRM, Tikit (e-Merge, Reaction Server), MetaStorm, Google Mini, Learning Management Systems, Handshake, WebSphere, Apache, DOS and Novell

Desktop Applications: Microsoft Office 2024-95, Visual Studio 2017-2005, Project, Visio, Fiddler with StresStimulus, Balsamiq, MindMap, BigHand, Best Authority, Movie Maker, Camtasia, Captivate, ClarisWorks, Jetform Filler & Design, BBEdit, Multi-Edit, HTML Kit, FrontPage, Paint Shop Pro, Installshield, Toad, Logictran, Primavera and Saja Survey Software

Programming languages: ASP, C, C#, C++, CSS, HTML, JAM, Java, JavaScript, jQuery, PowerShell, CGI/Perl, SQL, UML and XML

Databases: SQL Server 2014 to 7.0, Oracle (8,8i), Team Foundation Server, Informix and Microsoft Access

Writing Skills: Industry user manuals, print journalism, newsletters and brochures, plus writing techniques for radio and television

Experience:
Crown Castle-Real Estate Investment Trust/Telecommunications, Canonsburg, PA
November 2014 - Present
IT Services Manager

Leading team responsible for SharePoint technologies and IT Training

Meeting weekly with direct reports to review projects, tasks and code

Lead SharePoint administrator and architect of production, testing and development environments

Supporting activities related to the enterprise SharePoint environment including operations, maintenance, integration, and improvement

Responsible for consulting, designing, developing, configuring and deploying SharePoint solutions

Automating of business processes to support the improvement of company initiatives

Leading fiber migrations of inherited legacy SharePoint based technologies into latest SharePoint versions

Leading utilization of Circles-based project methodology for larger projects

Meeting with business users to compile proper discovery and offer proper recommendations

Creating high level planning and design documents that are in line with user experience vision, standards and guidelines

Utilization and support of Office 365 platform (SharePoint Online, Teams, Planner, PowerApps, Power Automate, and Power BI)

Manager of strategies for optimal use of SharePoint as a collaborative tool within the organization

Creating cost analysis reports for forward thinking strategic technologies

Responsible for maintaining the visual design, site navigation and site content of SharePoint

Working with end users to gather requirements then create needed functionality in SharePoint

Creating sites, lists, views, forms, SharePoint Designer workflows and configuring web parts as needed

Creating and managing SharePoint governance planning, search functionality, taxonomy and security models following best-practices

Supporting SharePoint group owners in maintaining active communities

Managing end user computing, IT private and leadership forum Qumu video channels

Supporting Qumu content stewards and end users in regard to video creation, editing and utilization of new technologies

Responsible for the oversight of help documentation and videos in regard to http://www.ccisites.com

Managing a consistent and effective IT training program

Training users on the latest technologies (SharePoint, Cisco Jabber, Microsoft Office, etc.)

Yearly budget planning, project budget planning as well as project management

Coaching, mentoring, motivating and supervising team members and contractors, and influencing them to take positive action and accountability for assigned work

Pink Cloud Gallery-Retail clock seller, Sharon, CT
January 1997-Present
Freelance Programmer

Developed gallery website with design team (http://www.pinkcloud.com)

Created screen savers depicting gallery art works

Assigned lead responsibility as webmaster for site

University of Phoenix-Pittsburgh, PA
Dec 2002-December 2017
Adjunct Faculty

Computer science and information systems adjunct faculty (BA and MBA programs)

Courses taught include: The Internet & Applications, Introduction to Java, Introduction to JavaScript, Introduction to UNIX, Programming Concepts (Intro to C), Web Programming (HTML, CSS, JavaScript, XML), Database Concepts, Database Management, Global Technology Transfer, e-Business, Technology Project Management, SQL for Business, Programming Logic and Windows Networking

K&L Gates LLP-Law Firm, Pittsburgh, PA
June 2004 - November 2014
Manager, IT Training (May 2013-November 2014)

Leading team responsible for all global firm wide training of firm-wide technologies

Performing training sessions as needed to individuals and groups

Analyzing current training offerings and providing recommendations pertaining to enhancement of existing training programs and development of new training programs

Maintaining training content on SharePoint sites, Yammer and Learning Management System (LMS)

Developing and designing training curricula for a law firm setting, including all elements such as setting competency-based training standards, developing training material, establishing teaching methodologies and teacher training

Developing new employee orientation training programs that incorporate personnel policies, employee procedures and technology offerings

Working with Business Owners, Project Managers & Business Analysts to identify and develop process documentation to support training participants

Responsible for the oversight of process documentation, courseware development, and projects involving the information technology department

Yearly budget planning and project budget planning as well as oversight of budget

Senior Web Systems Analyst (May 2012-May 2013)

Supporting internally and externally deployed web solutions for corporate websites. Includes SharePoint 2013, SharePoint 2010, SharePoint 2007, Metastorm, Handshake, Interaction/Tikit and Hubbard One content management toolsets

Providing project leadership and oversight on system enhancements to ensure consistent standards among suite of web systems

Assisting clients in the selection, implementation and production support of application packaged solutions

Providing tier 2/3 technical and functional support; coordinate with the system vendor/development team to resolve problems/trouble tickets

Supporting business process management items – new business intake (NBI), alternative fee arrangement (AFA), etc.

Performing maintenance support (e.g., patch application) and application enhancements to support end-user requests

Conducting estimates, analysis and business process modeling for technical specifications of software changes and enhancements

Testing and control changes in the production, test and development environments

Stress testing major applications for quality assurance purposes

Maintaining and administering web systems security

Investigating requests, identifying continuous improvements/alternative solutions and making recommendations that are operationally and technically feasible whilst understanding the risks and impact of requests

Working with business teams as they plan for scalability of the organization in regards to customizations

Working with the business and operational teams as well as consultants to identify business requirements and to translate those requirements into recommendations which create more effective and efficient processes

Contributing to the promotional evangelism of internal and external web sites

Contributing to the project management, analysis, systems analyst, business analysis, user stories, prototyping, testing and maintenance of web systems and applications

Supporting power-users on advanced design and customization topics

Assisting with facilitating communications and training needs in the use of processes and systems

Writing and maintaining functional and technical documentation as needed to support environments

Team Lead Web & Portal Solutions (June 2007-April 2012)

Leading team responsible for developing, maintaining, testing and implementing web-based environment to support the operation of the firm's Internet, Intranet, Extranet, Business Process Management (BPM) and Customer Relationship Management (CRM) applications

Managing and overseeing consultants as needed per project specifications

Managing more than 50 servers including DMZ Active Directory and web servers in support of firm’s web based infrastructure

Providing Sharepoint farm administrative support in regards to firms Intranet and Extranet

Leading standards and practices for Sharepoint development including simple browser-created applications leveraging out-of-the-box Sharepoint features, Sharepoint designer-created functionality and custom component development

Managing customer relationships by communicating architecture standards and frameworks; answering questions and resolving concerns and issues

Leading Sharepoint support of firms secure document library set-up, general site creation and CAML queries

Managing complex application features and technical designs which includes work with .Net, web services and BPM toolsets

Mobile device planning and implementation for those applications best suited for handheld devices. Includes managing applications used by executives and developers

Directing first-level responsibility for all quality control within the web development team. Includes process, adherence to a project methodology, department procedures (time reporting, status reporting, expectations agreements, etc.) and all firm procedures

Developing project technology strategy by understanding key client objectives; diagnosing and mapping client requirements; articulating solution risks and barriers; recommending project approaches; preparing time and cost estimates and planning full project life cycle

Managing large-scale architecture planning for major application move into a data center. Work included detail project planning and environment documents as well as installation, configuration, testing and post go-live support planning

Providing technical support and direction to team members, as needed in regards to Sharepoint, BPM, CRM and general applications

Meeting weekly with direct reports to review projects, tasks and code. Additionally, performed all annual reviews.

Assisting the application development manager with the distribution of work throughout the team based on current workload and appropriate skill set required for the task

Yearly budget planning and project budget planning as well as oversight of budget

Participated in system projects as a team member and team leader. Includes coding of applications when applicable

Leading and participating in project status meetings with team members as needed

Managing best practices of software development life-cycle (SDLC) as deemed fit

Utilization of various project management methodologies (Waterfall, Agile, SCRUM, Stage Gate and COCOMO)

Practice Support Analyst (April 2004-May 2007)

Creating web-based enhancements for http://www.klgates.com using Hubbard One content management system, Tikit and Interaction toolsets

Lead technology analyst for marketing department (includes technology lead on all major projects)

Creating general systems analysis documentation in regards to consultation, scope statements, design specifications, project work-plans, project reports, cost analysis, test scripts, system documentation, etc.

Jane Offutt-Educator, Pittsburgh, PA
March 2004-April 2004
Freelance Programmer

Developed accomplishonline program (http://www.accomplishonline.com)
(http://www.accomplishonline.com/aboutus.html)

Federated Investors-Mutual Fund Company, Pittsburgh, PA
July 2000-April 2004
Intermediate Systems Analyst/Programmer

Created ASP, JSP and Java webpages for http://www.federatedinvestors.com

Interwoven administrator for corporate web-site (includes utilization of Tomcat and Apache web servers)

Recommended software purchases for both internal and external business processes

Created executive reports, scope documents, design specifications and system documentation

Created dynamic SQL statements in Oracle for back-end internet processing

Utilization of Websphere application and personalization servers

Wrote industry news articles for internal on-line executive newsletter

Tudi Mechnical Systems-HVAC, Pittsburgh, PA
March 2003-Jan 2004
Freelance Programmer

Developed tudi.biz website

Creating dynamic ASP pages against SQL Server database

University of Pittsburgh-Pittsburgh, PA
Nov 2002-Dec 2002
Freelance Programmer

Created four websites for 2x2 factorial design study looking at the efficiency of button design differentiation in regards to website usage

Created install program for stand alone application

NRS - National Regulatory Services, a division of Thomson Financial -Software company, Lakeville, CT
June 1996-June 2000

May 1999-June 2000
Programmer Analyst/Webmaster

Programmed code for relational database management product using SQL and JAM

Designed/programmed electronic forms for database management product

Developed and managed corporate websites as webmaster both private and publicly available (http://www.nrs-inc.com)

Operated and developed ComplyNet, an online bulletin board of financial news which is a link off SchwabLink, a Charles Schwab system

June 1996-May 1999
Technical Support Representative/Webmaster

Provided worldwide technical support for Fortune 500 clients using NRS form filing applications for SEC/NASD

Designed/Coded electronic filing forms

Recognized for outstanding customer support performance

Mental Health Association of Dutchess County-Poughkeepsie, NY
August 1999-June 2000
Freelance Programmer

Built customized Access97 database to replace legacy DBaseIII system

Developed enhancements and provided technical support as needed

Chipurnoi, Inc.-Confectionery Co, Sharon, CT
April 1999-June 2000
Freelance Consultant

Supported corporate office with hardware and software maintenance

Provided off-site technical support

Comlynx-Internet providers, Poughkeepsie, NY
Oct 1995-June 1996
Editor/Programmer

Managed, wrote, designed and edited on-line magazine

Programmed HTML source code for customer web sites

The World-Newspaper, Barre, VT
Jun 1995-Oct 1995
Writer

Wrote special feature articles complete with photography

Wrote weekly articles on county events

Richard L. Hanley Associates-Investment Consulting, New York, NY
Sept 1994-Jan 1996
Intern

Requested and organized financial information which included amongst other information annual reports, 10-K and 10-Q of firms

Organized contact information of firms into office suite products (Word and Excel)

The Day-Newspaper, New London, CT
May 1994-Aug 1994
Intern

Wrote articles of correspondence for senior public relations manager

Proofread general news articles of senior public relations manager

Niantic News-Newspaper (Disney owned), Niantic, CT
Sept 1988-Aug 1994
Sports Writer

Wrote weekly columns covering American Legion baseball games